April Registration is Open & First Friday is April 5

April Registration is Open & First Friday is April 5

Cancellations & Make-Ups

  • What’s your cancellation policy for group classes & workshops?

    To cancel, change or postpone enrollment in a group class or workshop, call 312-243-0700 or email us as soon as possible.

    Cancellations / Changes received 5 or more days before the start of the first class or workshop are eligible for a complete refund or credit towards future group classes or workshops.

    Cancellations / Changes received between 2 and 5 days before the start of the first class or workshop are eligible for credit only. The credit will equal the full amount paid by the student and will be redeemable for future group classes/ workshops.

    Cancellations / Changes received within 48 hours before the start of the first class or workshop will receive a credit redeemable towards future group classes /workshops minus a $15/person cancellation fee.

    After the first class / workshop begins, tuition is non-refundable.

    A credit will only be issued in the event of serious injury or long-term illness. The credit will be calculated by taking tuition paid, less drop-in class fee ($18) for number of classes elapsed in the series, less $15 change fee per enrollee.

    For wedding classes, the approved credit will be calculated by taking the tuition paid less tuition paid, divided by 3, times the number of wedding classes elapsed, less $15 change fee.

    The above policies apply to all forms of payment for classes/ workshops including cash, check, MasterCard, Visa, prepaid packages, credits, discount vouchers and gift certificates.

  • Can I cancel one class of my multi-class package?

    Cancellation policies will apply to the all classes in the package, based on the date of the first class.

    Policies updated 05/2015. Policies subject to change.

  • What if I need to cancel and I paid with a Groupon or Other Discount Coupon?

    All “Coupons” (Groupon, Living Social, etc.) must be redeemed in a consecutive 3- or 4-week session. If you feel you cannot complete the session you are enrolled in and have exhausted make-up options, please contact us right away and prior to the last week of the session. You may be eligible to exchange your coupon payment for a drop-in class(es) by paying the drop-in rate for classes elapsed, reserving your coupon to use for a full length 4-week group class at another time.

    Please note the expiration date of your “Coupon” to ensure you will have the opportunity to redeem or gift your “Coupon”. Once expired, the “Coupon” is worth the cash value paid towards group classes only and not the deal value.

    Should you have any questions, please do not hesitate to call or email us with questions.

  • The weather is terrible! Are you still open? Can I get a refund if I don’t come to class because of weather?

    Big City Swing will always be open! We only close in the event that the governor issues a state of emergency (which happened once in 2011 and once in 2015 for the “snowpocalypse” blizzards). All the above cancellation policies will still apply even if it’s snowy, windy or rainy.

Group Classes

Class meet once per week for 4-weeks. Our schedule is designed to take back-to-back classes when able.

Current Schedule