Frequently Asked Questions

Private Lesson Information, Policies, Procedures, and More

How do I Cancel my Private Lesson?
To cancel a private lesson, contact Big City Swing as soon as possible via email or phone 312.243.0700.  You must Cancel within 24 hours of the scheduled start time of your lesson to avoid charges.

My partner is sick/stuck in a meeting/stuck in traffic/etc.
Should I cancel my lesson?
You should definitely take advantage of the private lesson. Since leading and following are equally important and challenging, you (and your partner) will ultimately benefit from the personalized focus on your role. If you cancel your lesson with less than 24 hours notice, you will be charged the full price of the lesson.

I have a 5-Private Lesson Package, but will not be able to use it.
Can I get a refund?
If you have purchased a 5-lesson package and would like to cancel the remaining lessons on the package, you may be eligible for a partial refund due to pro-longed illness, injury or out of area move. Your refund will be calculated by taking the purchase price less the individual cost of lessons already taken*, less a $15 change fee.

For instance, if you purchase a 5-lesson package for $300 and complete 3 of the lessons, the credit issued will be calculated as follows: $300 – ($65 x 3) – $15 = $90

(*Cancellation policy calculations apply).

What should I wear to my Private Lesson?
Be comfy! There is no dress code at Big City Swing. We suggest wearing loose, breathable clothes that are comfortable. Avoid sleeveless shirts. You do not need special dance shoes, but you do not want to stick to the floor. Avoid shoes with heavy treads or flip flops. Do wear leather, suede or smooth soled shoes.

Is there Parking Available at the Studio?
Our interim location is 3868 N Lincoln Avenue, Floor 2.  There is plentiful metered parking on Lincoln Avenue and free street parking on the surrounding neighborhood streets.

The weather is terrible! Are you still open? Can I cancel my lesson without penalty?
Big City Swing will always be open! We only close in the event that the governor issues a state of emergency (which happened in 2011 and 2015 during the “snowpocalypse” blizzard). All the above cancellation policies will still apply even if it’s snowing or raining.”
Cancellation policy updated May 1, 2015.

If you have any questions or concerns about any of our policies, please do not hesitate to contact us!

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